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Privacy Policy

Effective Date: July 7, 2025

At Rosewell Diagnostic Lab, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website or use our diagnostic services.

1. Information We Collect

We collect the following types of personal and sensitive information:

A. Personal Information

  • Full name
  • Contact details (phone number, email address, residential address)
  • Date of birth and gender
  • Identity information (e.g., government ID, if required)

B. Health & Diagnostic Information

  • Medical history, prescriptions, symptoms, or conditions
  • Test bookings and diagnostic results
  • Doctor referrals or clinical notes

C. Website & Technical Data

  • IP address, browser type, device information
  • Pages visited, time spent, access times
  • Cookies and similar tracking technologies

D. Payment Information

  • Billing address
  • Transaction details (payment method, status)
  • Insurance details, if applicable

2. How We Use Your Information

We use the collected data to:

  • Provide and manage diagnostic and lab services
  • Schedule appointments and confirm bookings
  • Share test results via email, SMS, or secure portals
  • Process payments and manage billing
  • Communicate with you about your reports, reminders, and updates
  • Improve website functionality and customer service
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

  • Authorized healthcare providers (e.g., referring doctors, hospitals)
  • Diagnostic partners or labs for specialized testing
  • Third-party service providers (e.g., payment gateways, IT support)
  • Government or legal authorities when required by law
  • Insurance companies, if relevant for billing or claims

All third parties are contractually obligated to protect your information and use it only for the agreed purpose.

4. Use of Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Remember user preferences
  • Analyze website traffic and user interaction

You may disable cookies through your browser settings. However, doing so may affect the functionality of our site.

5. Data Security

We take appropriate technical and organizational measures to secure your data:

  • SSL encryption for secure data transmission
  • Secure servers and firewalls
  • Limited access to personal data by authorized staff only
  • Regular audits and vulnerability assessments

While we implement strict security practices, no system is completely immune. We will notify you promptly in case of any data breach as per applicable laws.

6. Data Retention

We retain your personal and medical data for as long as:

  • Required by medical record regulations
  • Needed to provide services and support
  • Necessary for legal or compliance purposes

Once data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access and review your personal data
  • Correct or update your personal information
  • Withdraw consent (where applicable)
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications

To exercise your rights, please contact us at the details provided below.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this page regularly to stay informed.

9. Contact Us

For any questions, concerns, or to request data-related actions, please contact:

Rosewell Diagnostic Lab
📧 Email: Rosewelldiagnostic@gmail.com
📞 Phone: +91 7678668520
🏢 Address: Plot no.8 jai vihar phase 2 main road near bus stand nangloi-najafgarh road delhi 110043

10. Consent

By using our website or availing any service from Rosewell Diagnostic Lab, you consent to the collection and use of your data as described in this Privacy Policy.

Note: This policy complies with the Digital Personal Data Protection Act, 2023 (India). For jurisdiction-specific compliance (GDPR, HIPAA, etc.), consult a legal advisor.